Terms & Conditions

Terms, Conditions & Policies


We ship only to the US & Puerto Rico.

Our free shipping is fulfilled via USPS Priority and UPS 3-Day Select. Expedited shipping is always available for an additional fee. Please contact us before placing your order with a request for a shipping quote to expedite.

All plants are shipped bare-root with rootball wrapped in long fiber sphagnum moss, unless otherwise indicated.

Orders are typically shipped within (5) business days, with the exception of plants on pre-order.

When we pack your order, we take the utmost care to ensure your plant arrives alive. We pack with heat packs and insulation, (when applicable, please let us know when placing your order if needed) and secure your plant for a gentle ride on its journey to you.

Wicked Plant Co reserves the right to hold orders during periods of inclement weather, natural disasters, or other unforeseen events until safe to resume shipping.

Arrive Alive Guarantee:

If your plant becomes lost in transit or is otherwise delayed:

  • If your order is delayed by more than 24 hours past the scheduled arrival, please notify us by email at sales@wickedplantco.com or by our contact form so we may assist you.
  • Failure to provide notification will void this guarantee.

If your plant arrives dead or **damaged:

  • To be eligible for our replacement or ***refund guarantee, please provide THREE clear pictures of your product and a brief summary of the issue within 4 hours of the time-stamped delivery by email to sales@wickedplantco.com. Failure to provide documentation within the timeframe provided will void this guarantee.
  • Plants and products being delivered internationally are excluded from our Live Arrival Guarantee. Plants that are being forwarded to other countries are ineligible for our guarantee after initial US delivery. To be eligible for a guarantee on a US delivery, customers must adhere to the policy as stated above.

** Note: Pitcher die-off and leaf die-off upon arrival do not constitute damage and can be normal during changes in the environment. Failure to acclimate your new plant properly is not covered under our guarantee. Please review our care tips for properly acclimating and caring for your new plant(s).

*** Note: Refunds will be issued by store credit only. Replacements will be based on inventory and is at the discretion of Wicked Plant Co. Products eligible for replacement will be covered by WPC less shipping.

Returns & Exchanges:

All sales are final, no returns, order cancellations or exchanges will be accepted.

Site Perks & Loyalty program:

All customers who have registered an account with us can enjoy these exclusive benefits & discounts.

  • Automatic 5% off orders totaling $500 or more
  • $100 in-store credit for every $1000 spent, (Points reset annually)
  • Monthly Giveaways
  • Free Shipping (Auctions excluded)
  • Live Arrival Guarantee

Size Guide: (Nepenthes)

All measurements are based on the leaf span of the plant from tip to tip.

X-Small ~  0.5 – 3 inches
Small ~ 3 – 5 inches
Medium ~ 5 – 7 inches
Large ~ 7 – 9 inches
XL ~  9 – 12 inches
XXL ~ 12-14 inches
Mammoth ~ 15+ inches